Frequently Asked Questions
What are the ingredients used in Hempathy Therapy Cream?
Each jar consists of the following ingredients: Aloe Barbadensis (Organic Aloe) Leaf Juice, Butyrospermum Parkii (Organic Shea) Butter, Calendula Officinalis (Organic Calendula) Flower Extract, Theobroma Cacao (Cocoa) Butter, Emulsifying Wax NF, Persea Gratissima (Avocado) Oil, Glycerin, Daucus Carota (Carrot) Seed Oil, Hamamelis Virginiana (Witch Hazel) Water, Tocopherol (Vitamin E) Garcinia Indica (Kokum) Seed Butter, Rosa Damascena (Rose) Distillate, Mangifera Indica (Mango) Seed Butter, Stearic Acid, Hemp Extract, Lemongrass Essential Oil, Citrus Paradisi (Pink Grapefruit) Essential Oil, Ylang Ylang III Essential Oil, Xanthan Gum, Alcohol, (May contain sodium bicarbonate and/or citric acid as pH adjusters).
Will this product work on my skin type?
Hempathy Therapy Cream is comprised of all natural ingredients. It is intended for most skin types and for external use only. Do not apply to broken or sensitive skin. Avoid eye area.
Is this product organic? Yes, this product contains 71% organic ingredients.
Is this product vegan? Yes, this product is vegan and cruelty free.
Do I need a medical prescription for this product? No. This product has not been evaluated by the food and drug administration and is not intended to treat, cure, or prevent any disease.
When should I expect to receive my order?
After an order has been received in our system, a processing time of 2 to 5 business days is required to review the order. Shipments are sent using United States Postal Service as a Priority Mail package. Shipping times are dependent on location from our main warehouse and fulfillment center located in Colorado. Typical shipping times may vary from 2 to 4 business days (Monday to Friday), but this does not include any potential for inclement weather, holidays, or backorders. If a backorder takes place, we will do our best to notify you of the backorder and provide the estimated next shipment date. Orders marked completed will be given tracking information in a form of an email that is sent automatically to you. Please check your Spam inbox if you do not receive this tracking information or you may write to firstname.lastname@example.org
Please note at this time we are unable to ship to the following location in the United States: North Dakota.
International orders will experience different delivery times than expressed above. Typical processing times may vary from 5 to 10 business days and shipping times is dependent on entry into the country along with other variables. Any duty, import, or general taxes or fees for sending our product to an international country will be passed to the consumer, we are not responsible for these extra charges. By placing your order, you accept the terms that an international order held by customs or is lost in transit are not eligible for a refund. An order that falls under these circumstances will be handled on a case by case basis. We ask that you please inquire with your location legislation before submitting your order.
RETURN & REFUND POLICY
We take customer satisfaction very seriously. Our products are tested for quality and all shipments are carefully inspected before leaving our warehouse. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72hrs of receipt by writing to email@example.com. You will need to provide your order number and photos for any product damaged during shipping within that timeframe.
If you are not satisfied with our products, you may request a refund of the full purchase price within 7 days of receipt of delivery. Please submit this request with a photo of the jar to firstname.lastname@example.org. Please note jars that have been significantly used will not be eligible for a refund. Upon receipt of the email the return mailing address will be provided. Hempathy will not reimburse shipping fees for returned items. Refunds are given in our sole and absolute discretion. Limit one refund per customer or address.
Please also review our above shipping policies regarding domestic and international orders.